1.About Service

  • Q. Is it possible for a foreigner to rent a router and use it?

    -- A. Of course it is. We will put in an English manual together with the router.

  • Q. I do not have Japanese address because living abroad. Can I rental router?

    --A. Yes, you can. You can pick up the rental item at the airport post office, the QL Liner acceptance counter, the JAL ABC counter, or our shop in Shinjuku.

  • Q. Can I use the Wi-Fi router for PCs and smart phones made abroad?

    --A. If your device has a Wi-Fi functionality, you can use it.

  • Q. Please tell me the corresponding areas.

    --A. Please look from the website below for the corresponding areas of Ymobile305ZT.
     http://www.ymobile.jp/area/select2.html?device_type=305zt

  • Q. What are the accessories?

    --A. AC adapter・USB cable・product pouch

  • Q. Is it easy to use it?

    --A. Yes, it is very easy. Please turn on the power by sliding the power button. Second, tap the icon, “SSID.” The SSID and security key which is the password will show up. Third, please select the SSID from the device you wish to connect to the Wi-Fi. Last, enter the password. The connection is complete.

    ※CAUTION※ If you keep the Wi-Fi router on without connecting to any devices for 10 minutes, it will automatically turn into sleep mode.

    In this case, if you turn on the power again, it will connect again.

  • Q. Is there a limit to the data?

    --A. The advance mode of Ymobile305ZT does not have a speed limit of the month. If you turn the mode into standard mode, a speed limit of 7GB per month will be applied.

    ※Please look at the cover area of advance mode from the website below.

     http://www.ymobile.jp/area/select2.html?device_type=305zt

    ※If you reach up to 10GB from both advance and standard mode in the nearest 3 days, a speed limit will be conducted in order to avoid congestion. The limit will start next day starting from 6:00PM to 1:00AM.

    ※If you buy extra capacity for releasing the limit of standard mode, we will ask you for paying 500yen(without tax) per 500MB the next month you bought the capacity.

    Transmission Capacity Guarantee for wifi-rental-japan

    We will guarantee over 3GB of capacity for rentals starting from the middle of the month. Guide for 3GB (differs according to conditions and environments)

    [Videos] about 15 hours (384kbps calculating by smart phone size)

    [Websites] about 20,000 pages

    [Emails] about 800 emails

    [Application Calls] about 93 hours (500KB/min.)

    [Downloading Music] about 750 songs (3min.50sec./song)

  • Q. How many devices can I access to the Wifi router at the same time?

    --A. You can access up to 14 devices at the same time.

  • Q. Will the Wifi router be sent with full battery?

    --A. Yes, the battery will be charged over 90%.

  • Q. How do I calculate the rental period?

    --A. The day when you received the Wifi router will be your start date of your rental. The last day of your rental will be written on the invoice.

  • Q.Can I send back the Wifi router before the last day of the rental?

    --A. Yes, it is possible for you to return the item before the last day of the rental. However, there will be no refunds.

  • Q. Can I extend the rental period?

    --A. Yes, we will take the date of your post mark as the last day of your rental period. After we have checked the returned item, we will ask for you to charge the extension fee.

  • Q. Is it possible to cancel the order after applying?

    --A. We are able to accept cancellation before shipment with full refund. However, we will only charge half the rental fee for cancellation after shipment.

    That situation, please send back WI-FI router minimum date.

    ※If reception is bad,we will correspond rental terms shortening. So please contact us as soon as possible after you receive product.

  • Q. Can I change the order?

    --A. We will accept changes if it is before the shipment.

    Please contact us from  https://www.wifi-rental-japan.com/contacts/

2.About the fee

  • Q. Are there any fees other than the rental fee?

    --A. The shipping fee and the receiving fee are included in the rental fee. There will be an additional coast if you choose for insurance.

  • Q. How do I pay?

    --A. You can pay from your PayPal or your credit card. We cannot accept debit cards.

  • Q. Can I use credit cards made abroad?

    --A. Yes, you can pay with credit cards made abroad. We accept JCB, VISA, MasterCard, American Express, and Diners Club.

  • Q. Could I have a receipt?

    --A. Yes, please contact us if you need a receipt. We will E-mail it to you or send it with the rental item.

3. About Delivery・Return

  • Q.Can I choose the time of delivery?

    --A. Yes, you may. We will send the rental item to the airport the day before your arrival, so you can pick up the item as soon as you arrive to Japan.

  • Q.I want to us the Wi-Fi router as soon as possible, so can you send the Wi-Fi router on the date I applied?

    --A.Yes, if you apply by 5:00PM, we will ship the Wi-Fi router on the day you applied. In that case, you may not choose the time of delivery, so please be careful.

    ※Please apply by 2 days before your first date of your rental.

  • Q. Can you send the Wi-Fi router to the hotel?

    --A. We are sorry, but we can only send the Wi-Fi router to the post office or the acceptance counter of the airport.

  • Q. Where can I receive the rental item?

    --A. You can pick up your rental item at the post office, the JAL ABC Counter, or the QL Liner located inside the airport. You can also pick it up at our shop located in Shinjuku.

    ※Please have your ID card with you.

  • Q. How do I return the Wi-Fi router?

    --A. Please put all the rental items in the envelope (blue and white colored) that we have sent you with the Wi-Fi router. After you have put all the rental items in the envelope, just put it in the post box nearby. Any post box located in Japan will be fine. We will send you an E-mail after we have checked that you have returned the rental item.

  • Q. Are there any post boxes in the airport?

    --A. There are several post boxes in the airport.

    ※There will be no post box after you have entered the departure gate, so please be careful.

4.About Trouble

  • Q. The reception is bad in my room.

    --A. There is a possibility that the reception may be weak if you are in the far side of the room. Your device and the Wi-Fi router can be apart up to 15 meters with connection, so please try again by putting the Wi-Fi router by the window or somewhere that has a good reception.

  • Q My device stopped connecting to the Wi-Fi.

    --A. The Wi-Fi router may have turned into Sleep Mode. Please turn off the power of the Wifi router and turn it on again.

  • Q I broke the Wi-Fi router.

    --A. If the Wi-Fi router is wetted or broken by the customer, we will ask you to pay for the repair cost.

    If you are in insurance, we will pay you to ask 80% of the fee.

    If the Wi-Fi router broke by normal usage, please contact us. We will exchange the router.

  • Q I lost and broke the rental items.

    --A.If you have broken the rental item and accessories including the Wi-Fi router, we will ask you to charge the following fee.

    Rental pouch ¥1,000

    AC adaptor ¥4,000

    USB cable ¥2,000

    If you are in insurance, we will ask you to charge 80% of the fee.