1. About service

  • Q. Even a foreigner rents a router and can I use it?

    -- A. Of course you can.Please use feel free for included English manual.

  • Q. I do not have Japanese address because living abroad. Can I rental router?

    --A. Yes,you can.You can pick up lending items at airport post office or QL Lineer acceptance counter.

  • Q. Can I use WI-FI router on PC and smart phone made in abroad.

    --A. If your device has WIFI functionality, you can use it.

  • Q. Please tell me corresponding area.

    --A. Please browse following site corresponding area Ymobiles305ZT
            http://www.ymobile.jp/area/select2.html?device_type=305zt

  • Q. What is accessories?

    --A. AC adapter・microUSB・explanatory leaflet.

  • Q. Is it easy to use?

    --A. Very easy. Press WI-FI device power Please switch on devices right upside Choose the menu of the device(PC,Tablet,Smart phone)of the errand (WI-FI network setting) Please choose WI-FI network 「305ZT・・」. Please input password which is written WPA KEY Connection is completion in this.

    ※CAUTION※ When the state that connects a mobile routerto nothing for ten minutes continues ,

  • Q. Is there the limit of data?

    --A. Ymobile305ZT advance mode is available without a speed limit. When a communication fee surpasses 7GB in the same month in the state that you set in a standard mode, communication restrictions ※are carried out(There is communication capacity guarantee)

    ※please confirm the advance mode correspondence area following site http://www.ymobile.jp/area/select2.html?Device_type=305zt

    ※When it is most recent three days until the day before as network congestion evasion mode become more than 3GB,transmission rate is controlled the next day on the day until 6 AM from 6AM

    ※When you cancel the speed limit with a standard mode,we demand 500 yen (excluded tax)every 500MB in the next month of purchase.

    What is transmission capacity guarantee of KASHIMOBA? If KASHIMOBA’s rental WI-FI start a rental in the middle of the month, we guarantee communication capacity more than 3GB in the same month to be available in relief. Aim of the communication fee of 3GB(depend on situation and place) Seeing and hearing of the animation about15 hours (384kbps calculated smart phone size)

    Approximately 20,000 pages of reading of the website.

  • Q. How many WI-FI can access same time?

    --A. It can access until fourteen devices

  • Q. Does WI-FI router reach maximum power situation?

    --A. Yes,we will send over 90%situation.

  • Q. How to calculate WI-FI rental term?

    --A. The day when a WI-FI router arrived at hand is the rental starting date.Rental expiry date is written statement of delivery.

  • Q. Can I send back WI-FI router before rental back a schedule?

    --A. Yes, it possible. But we do not refund such as rental fee.

  • Q. Can I extend rental term?

    --A. Yes, You can. We will check return date of Wi-Fi router by postmark, After we check return it we charge additional number days.

  • Q. Can I cancel after application?

    --A. We can receive cancel before sending product. We will charge half of rental fee after cancellation after the shipment.

    That situation, please send back WI-FI router minimum date.

    ※If reception is bad,we will correspond rental terms shortening.

    ※If reception is bad,we will correspond rental terms shortening. So please contact us as soon as possible after you receive product.

  • Q. Can I change service?

    --A. We accept before sending. So please contact info@kashimob.com

2. About fee

  • Q. Is there another cost rental fee?

    --A. Shipping fee and receipt fee are included in rental fee・When you have you apply an option, We would charge for additional demands option fee.

  • Q. Tell me how to pay?

    --A. You can pay paypal or credit card. But you cannot use debit card.

  • Q. Can I use credit card made from abroad?

    --A. Of course you can, corresponding credit card are JTB, VISA, Master card, American Express and Diners club.

  • Q. Can I issue a receipt?

    --A. Of course. I will send it by e-mail on the product shipping date.

3. About delivery・return

  • Q. Can I choose time of delivery?

    --A. You can choose time of delivery.It is possible to receive at once after you arrive in Japan.Because we will send WI-FI router general delivery post office in airport.

  • Q. I want to use at once. can you send WI-FI router on application date?

    --A. If you can apply by 5 PM on that day, we will ship it during the day. Please necessary apply it by 5 PM delivery time two days before the receipt date. Because we cannot appoint the delivery time.

  • Q. Can you send hotel?

    --A. Im so sorry . our deliverly is only post office airport or QL liner acceptance

  • Q. Where can I receive WI-FI router

    --A. You can receive lending items at airport post office or QL liner acceptance counter.

    ※please bring IDcard(passport).

  • Q. How to return WI-FI router?

    --A. Please put a product in the envelop for the return bundled with a product, and please mail it in the post of the neighborhood. you can put everywhere in the all over JAPAN. After a product arrives at us, we send a return completion email.

  • Q. Is there any post in airport?

    --A. Several airport has ※when you go through departure gate, there is no post. please be careful of this.

4, About trouble

  • Q. the reception is bad in my room

    --A. An electric wave of WI-FI may become hard to arrive to the indoor depths. Even if you are 15m away from the router to a connection apparatus, you put the router body in the good place of the reception environment including the window as communication is possible, and please check it again.

  • Q My terminal did not recognize wi-fi.

    --A. There is possibility entering the sleep mode. please cut the power supply of the router once, and please switch it on again.

  • Q I broke WI-FI router.

    --A. In the case of the trouble water wet by the fault of the visitor, we demand the repair cost.

    The price when it became the terminal total loss is flat 45,360yen. If you join relief pac ,relief pac full , we will exempt repair cost. About the trouble of normally using it,please contact our shop.we send a replacement.

  • Q I lost and broke rental product and accessories.

    --A. If you broke rental product and accessories excluding WI-FI router we charge following compensate cost. [option rental product] Mobile battery 4900yen Large capacity of mobile battery 10200yen Cigar charger 1300yen [Accessories] Rental porch 1000yen AC adapter 4000yen USB cable 2000yen Leaflet about connection method 500 yen If you join relief pac, relief pac full There are a repair cost exemption and the price for loss compensation exemption of the trouble water wet. Detail of relief pac full is here Detail of relief pac is here